Easy Bread is no longer available for sale.

Recipies are still available for download.

Returns & Warranty

 Change of Mind Returns 

We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for refund on a case-by-case basis, provided the item in question is:

1. Returned within 14 days of order;

2. Not used (with original packaging and tags);

3. Not damaged in any way.

If we allow a return in these circumstances, we will ask you to follow our returns process.

We will provide you with a refund only when we receive the returned product. You are responsible for payment of return postage on your order.

Damaged or Faulty Products

 All Easy Bread machines are sold with a 1 year warranty period. This ensures that your machine will arrive to you in complete working order as intended by the manufacturer and/or specified by us. Easy Bread will replace a product if it is considered to be Dead On Arrival.
The Easy Bread capsules do not come under warranty, once they have left the warehouse they cannot be returned.

Procedure for Warranty Claims

To make a warranty claim:

  • Please submit a claim through the form below and include in your email: 
    • Order number (on your invoice).
    • Date of purchase
    • Product purchased.
    • Detailed description of the problem.
  • Our customer care team will provide a Return Authorisation (RA) number provided the manufacturer cannot advise on a solution to the problem, and the product is still under warranty.
  • Customer care may then ask that you return the product to us, so that we can get our or our suppliers Technical Teams to assess the fault and proceed with the warranty claim.
  • The method of return freight will in most cases be, the via the same carrier that made the initial delivery, however we reserve the right to nominate an alternate carrier where we determine this to be appropriate. Unless otherwise indicated, warranties are return-to-base warranties.
  • If returning the product please include the following information on the outside of your return package:
    • The original order number.
    • The Return Authorisation (RA) number you were given.
    • Your Full Name.
  • To ensure faster processing of your return, please include the following information on the inside of your return package:
    • The original order number.
    • The Return Authorisation (RA) number you were given.
    • Your Full Name.
    • A detailed description of the problem.


Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, Easy Bread expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

To the extent permitted by law, warranties will only apply to products used for personal/private use. Using products purchased from Easy Bread for commercial purposes will result in the warranty being voided.

Easy Bread Warranty Claim

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